It is Columbia Power and Water Systems' policy to protect the confidentiality of your information. We do NOT rent or sell your information for any purpose for any service we provide.
Columbia Power and Water Systems offers many products and services. This Privacy Statement applies only to electronic payment, and other services offered through www.cpws.com. Columbia Power and Water Systems services offered through other organizations comply with the Privacy Policies of those organizations.
What Types of Information We Collect
The Personal Information that Columbia Power and Water Systems collects from or about you may include:
Contact information such as name, address, and e-mail address
Account numbers for bills you would like to pay online, bank checking account numbers and credit card information, if you decide to make payments through www.cpws.com
A password, secret question and/or secret answer to help verify your identity and authenticate your access to your information and services at www.cpws.com
How We Collect Your Information
Columbia Power and Water Systems may collect personal information about you from any of the following sources:
Your enrollment applications, or similar forms
Your use of the www.cpws.com website and services
Companies that provide content, such as electronic bills, to www.cpws.com, or that use Columbia Power and Water Systems' electronic payment services at their sites
Consumer reporting agencies
Other sources, as allowed by law
What Information We May Disclose and to Whom
Columbia Power and Water Systems treats your personal information as confidential. Columbia Power and Water Systems does not sell or rent your personal information. Columbia Power and Water Systems does not share your personal information in a manner that differs from what is described in this Privacy Statement without your prior consent.
There are some third parties to whom we disclose personal information to ensure the accurate operation, protection, security and maintenance of the services we provide to you, as outlined below:
Companies Involved in Completing Your Transactions. In order to complete your transactions, we may disclose your personal information to those involved in a particular transaction.
Fraud or Identity Screening Services. We may share your personal information with credit bureaus, identity screening services, or other service providers to protect you and us against fraud.
Government Agencies or Authorities. We may share your personal information when we believe it is necessary to comply with the law or a court order. Columbia Power and Water Systems may make similar disclosures to protect our rights or property. We may also make such disclosures to protect the personal safety of the public or you.
Those Whom You Choose. We will share your personal information with those to whom you authorize or request disclosure.
How We Keep Your Information Secure
To ensure that your personal information remains confidential, Columbia Power and Water Systems uses Secure Sockets Layer (SSL) technology to transmit and receive your personal information. This technology encrypts or scrambles your personal information so it is virtually impossible for anyone other than Columbia Power and Water Systems to read it.
Additionally, we maintain physical, electronic, and procedural safeguards to help prevent unauthorized access to your personal information. We update and test our technology to improve these protections and to ensure the integrity of your personal information.
Columbia Power and Water Systems has procedures that limit employee access to your personal information to those with a business reason to have such information. We educate our employees about the importance of confidentiality and customer privacy, and we take appropriate disciplinary measures to enforce our privacy practices.
Protection for Former Customers
We treat the personal information of our former customers with the same care and respect as that of our current customers.
- In writing
- Columbia Power and Water Systems
Customer Service: Privacy & Security
201 Pickens Lan
Columbia, TN 38401
- Columbia Power and Water Systems