Customer Service Policies

To learn about our current policies, rules, and regulations download or read our document.

CPWS is a municipal utility governed by a Board of Public Utilities appointed by the City of Columbia. The Board of Public Utilities establishes policies and procedures related to the use of CPWS services.

Power services are regulated in part by the Tennessee Valley Authority. If you have an unresolved issue or complaint with your electric service account that cannot be resolved by CPWS, TVA may be able to help. You can learn more at TVA Complaint Resolution.