As all billing cycles have now completed following the May 1 reinstatement of late fees and penalties, and all customers have been afforded the opportunity to enroll in the special 11-month payment plan for overdue bills, CPWS will now revert to its normal policy regarding late fees and service interruptions.
The policy reads, “Service to a customer’s premise will be reconnected once the customer has paid the outstanding balance in full. The customer will be charged a reconnection fee based on the current CPWS Customer Service Fee schedule. All utility services may be reconnected during normal business hours; however, if service was disconnected due to non-payment, only power services will be reconnected after normal business hours.
“In the event of an abnormality, or uncertainty with whether an after-hours payment was received, CPWS may authorize a temporary power reconnection until 10 a.m. the next business day to so customer service personnel can review the situation.”
CPWS power restoration procedure includes that payment will need to be received by 7 p.m. to be available for restoration the same day. We will need to verify payment was successful before 7 p.m. before CPWS will send any crew members out for restoration. For payments made after 7 p.m., customers may have to wait until the next day, as no trucks will be dispatched after 9 p.m. for non-emergencies.
Customers can log in to their SmartHub account on cpws.com to make a payment in full, but may also call 931-388-4833 or visit our location at 201 Pickens Ln., to make a payment or set up a payment plan pursuant to our normal policy.