As the final circuits are energized and our crews return to their families, we at Columbia Power & Water Systems (CPWS) want to take a moment to reflect on the unprecedented winter storm that recently tested our community.
At the height of the storm on Sunday morning, our system faced a peak of 8,500 customers without power. The damage was significant: freezing temperatures, hazardous roads and the heavy toll of eight broken poles replaced in a single day.
The recovery was a testament to tireless dedication. By Monday, we reduced outages to 1,050; by Wednesday morning, only 79 remained. Our efforts weren't limited to electricity. Our teams repaired five water main breaks, including a critical fix in Williamsport and despite some close calls in the Hampshire community, ensured water was safe and available. Crews also worked tirelessly to restore broadband services for the customers affected.
Thank you to the customer service teams and to our dispatchers who absolutely shined during the last week.
This restoration was not a solo effort. We are incredibly grateful to Lewisburg Electric System for their mutual aid, standing shoulder-to-shoulder with our teams to expedite the recovery.
Perhaps most moving was the response from the people of Maury County. As our crews worked in the field, they were met with more than just patience – they were met with kindness.
- To those who brought hot coffee and snacks to the crews: Your generosity fueled our progress.
- To those who offered words of encouragement on social media: Your patience while we cleared primary lines gave us the focus needed to work safely.
- To every neighbor who checked on another: You reminded us why we are proud to serve this city.
We are more than just a utility provider; we are your neighbors. While we hope for calmer skies ahead, we stand ready for whatever the next season brings.